Returns & Exchanges

We take pride in our artisanal craftsmanship and want you to be fully satisfied with your family heritage gifts. Because our heraldic items are custom-made to order, please review our streamlined return process for damaged or incorrect items.

Return Process

• 1.
  Contact Support

  Email our heritage specialists within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Verification

  Include clear photographs of the product and packaging, especially for custom-engraved crests or framed coat of arms prints that arrived damaged.

• 3.
  Receive Authorization

  Once approved, we will provide a Return Merchandise Authorization (RMA) number and the specific return shipping address for our workshop.

• 4.
  Refund or Replacement

  After we inspect the returned item, we will issue a full refund to your original payment method or ship a corrected custom replacement at no extra cost.