Frequently Asked Questions
Everything you need to know about our heirloom heraldry gifts.
How do you ensure the accuracy of the family crests?
We consult extensive historical heraldry databases to ensure every coat of arms is historically accurate to the surname's country of origin.
Can I customize the text on my home decor items?
Yes, most of our wall plaques and embroidered pillows allow for custom family names, established dates, or specific mottos to be added.
How long does it take to create a custom crest gift?
Since each item is custom-made to order, please allow 7-10 business days for production before your order is shipped.
What is your return policy for personalized items?
Due to the custom nature of heraldry gifts, we cannot accept returns unless the item arrives damaged or there is a manufacturing error.
Do you offer international shipping?
Yes, we ship our family crest gifts worldwide. Shipping rates and delivery times vary based on the destination country.
What materials are used for the wall shields and plaques?
Our premium wall shields are crafted from high-quality solid wood, hand-painted resins, and polished metals to ensure they last for generations.